• lobby shot with trees

Guest Services

Let us help you create your ideal Downtown Austin getaway. Our Guest Services team is here to ensure every detail is perfect long before you arrive.

Fairmont Austin strives to meet the needs of guests with disabilities. Please contact us if you have any special requests relating to accessibility or need any additional information about the hotel’s facilities and services.

Bell staff are located at the entrance of the hotel. They will be happy to assist you with porterage and luggage storage.

The FedEx Office Print & Ship Center is located on the 2nd floor and can accommodate every business need.

Services include:

  • Premium printing, copying and binding services
  • Convenient in-room and master account billing through the hotel
  • Pack-and-ship services and reliable FedEx shipping
  • 24-hour access to self-service computers and printing
  • On-site parcel receiving, handling and tracking
  • High-quality brand imaging on large format signs and graphics

Hours of Operation:
Monday–Saturday: 8:00am–5:30pm
Saturday: 8:00am–4:00pm
Sunday: Closed

FedEx Pick-up Times:
Monday–Friday: Express & Ground – 2:00pm
Saturday: Express – 10:30am, No Ground Pick-up

Business Center: +512 474 2181
Parcel Management: +512 474 2235

Fairmont Austin’s spacious rooftop pool offers resort-style amenities and showcases the city’s expanding skyline. Enjoy your day relaxing at the largest hotel pool in Downtown Austin. Unwind, relax and indulge in one of our spacious and inviting cabanas on the 7th floor rooftop pool deck.

Cabana Pricing:

  • 2-person – starting at $300
  • 5-person – starting at $350
  • 7-person – starting at $550
  • 10-person – starting at $750

Reserve a cabana or day pass.

  • Check-in time is 3:00pm
  • Check-out time is 11:00am

Late check-out or early check-in is by request only and based on availability. Additional fees may apply. Please inquire with the front desk for details.

Our Concierge is available 24 hours a day in the Main Lobby of the hotel. They can assist with dining reservations and provide directions to popular attractions. Please contact our concierge at [email protected] for assistance with pre-arrival requests.

Fairmont Austin is delighted to provide complimentary use of our house Trek Mountain Bikes on a first come, first served basis, daily from 7:00am to 7:00pm. Guests can check bikes out for up to two hours per day. Riders must be a minimum of 12 years old and adult supervision is required for those under 18 years old.

The Housekeeping staff is pleased to offer twice-daily maid service, including turn-down service upon request, to ensure the comfort of our guests.

Same-day laundry service and overnight shoe shine service are available Monday–Friday. Pressing service is available upon request.

Parking is available at Fairmont Austin at the following rates.

Self Parking Hourly Rates:

  • 0–3 hours: $20 (plus tax)
  • 3–6 hours: $30 (plus tax)
  • 6+ hours: $50 (plus tax)
  • Overnight: $50 (plus tax)

Valet Parking Hourly Rates:

  • 0–3 hours: $28 (plus tax)
  • 3–6 hours: $36 (plus tax)
  • 6+ hours: $59 (plus tax)
  • Overnight: $59 (plus tax)

Electric Vehicles: Experience seamless luxury at Fairmont Austin, where charging your electric vehicle is effortlessly taken care of by our dedicated Valet team. Please connect with a Valet team member to arrange for your vehicle to be charged for as long as you need and kindly refer to our hourly Valet parking rates should you not need to leave it overnight.

Parking for Dining Guests:

  • Complimentary self-parking and $10 valet parking is offered to guests dining in Garrison or Room 725.
  • $10 valet parking is offered to guests dining in Revue, Fulton, or Rules & Regs.

Note: Vehicles over 7’0″ in height, as well as vehicles with trailers and/or vehicles with dual wheels on the rear axle, cannot be accepted for parking.

Fairmont Austin is delighted to provide complimentary house car service on a first-come, first-served basis, for drops-offs within a one-mile radius. Please visit the bell desk to check on availability.

Fairmont Austin welcomes pets weighing up to 25 pounds for a one time fee of $150. The pet must be on a leash at all times and must not be left unattended in the room. Any damage incurred to the room by the pet is the responsibility of the guest.

Service animals are always welcome and exempt from charges.

We are pleased to offer the use of in-room safety deposit boxes.

Fairmont Austin supports sustainability initiatives through four strategic priorities: work with employees, involve guests, innovate with partners and work with local communities.

We ask that our guests reuse their towels. Savings made on water and energy are used to fund tree planting. As a result of this initiative, one tree is planted every minute.

In our restaurants, we are committed to:

  • Offering healthy, balanced and high-quality food: we use products grown in our kitchen gardens, local products, etc.
  • Reducing food waste through composting
  • Banning the use of overfished species in our restaurants

We are pleased to offer several rooms that are fully accessible for guests who use wheelchairs and other mobility devices. These rooms are in full compliance with the Americans with Disabilities Act. The Housekeeping Department can also provide raised toilet seats and shower chairs upon request.

View Accessible Accommodations

Guests can enjoy high-speed internet access in all guest rooms for a daily fee of $13.95.

ALL – Accor Live Limitless members receive complimentary WiFi. Sign up here.

Drone shot of Fairmont Austin

Get in Touch

Want more information about Fairmont Austin? We would love to hear from you! Visit our Frequently Asked Questions or contact us directly.